Policy on the Protection of Personal Data

Last updated: July 29, 2025

Rennoa operates this store and website, including all related information, content, features, tools, products, and services, to provide you, the customer, with a curated shopping experience (“the Services”). Rennoa is powered by Shopify, which enables us to provide the services to you. This privacy policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase or other transaction using the services, or otherwise communicate with us. If there is a conflict between our terms of service and this privacy policy, this privacy policy shall govern with respect to the collection, processing, and disclosure of your personal information.

Please read this privacy policy carefully. By using and accessing the services, you acknowledge that you have read this privacy policy and understand the collection, use, and disclosure of your information as described in this privacy policy.

The personal information we collect or process

When we use the term “personal information,” we refer to information that identifies or can reasonably be linked to you or another person. Personal information does not include information collected anonymously or that has been anonymized so it cannot identify or reasonably be linked to you. We may collect or process the following categories of personal information, including derived information from this personal information, depending on how you interact with the services, where you live, and as permitted or required by applicable law:

• Contact information, including your name as well as your address, billing address, shipping address, phone number, and email address.
• Financial information, including credit card, debit card, and bank account numbers, payment card details, bank account information, transaction details, payment method, payment confirmation, and other payment information.
• Account information, including your username, password, security questions, preferences, and settings.
• Transaction information, including the items you view, add to your cart, add to your wishlist, purchase, return, exchange, or cancel, and your past transactions.
• Communication with us, including the information you provide in your communications with us, such as when you submit a customer support inquiry.
• Device information, including details about your device, browser or network connection, your IP address, and other unique identifiers.
• Usage Information, including information about your interaction with the services, such as how and when you interact with or navigate the services.

Sources of Personal Data

We may collect personal data from the following sources:

• Directly From You, including when you create an account, visit or use the services, communicate with us, or otherwise provide us with your personal data.
• Automatically Through the Services, including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies.
• From Our Service Providers, including when we use them to enable certain technologies, and when they collect or process your personal data on our behalf.
• From Our Partners or Other Third Parties

How We Use Your Personal Data

Depending on how you interact with us or which of the services you use, we may use personal data for the following purposes:

• Providing, Customizing, and Improving the Services We use your personal data to provide the services to you, including to fulfill our contract with you, to process your payments, to prepare your orders, to remember your preferences and items you are interested in, to send notifications related to your account, to process purchases, returns, exchanges, or other transactions, to create, maintain, and otherwise manage your account, to handle shipments, to enable any returns and exchanges, to allow you to write reviews, and to create a personalized shopping experience for you, such as recommending products related to your purchases. This may include using your personal data to better tailor and improve the services.
• Marketing and Advertising We use your personal data for marketing and promotional purposes, such as sending marketing, advertisements, and promotional communications via email, SMS, or mail, and to show you online ads for products or services on the services or other websites, including based on items you have previously purchased or added to your shopping cart and other activity on the services.
• Security and Fraud Prevention We use your personal data to verify your account, provide a secure payment and shopping experience, detect, investigate, or intervene in possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and ensure our services. If you choose to use the services and create an account, you are responsible for protecting your account information. We strongly recommend that you do not share your username, password, or other access credentials with others.
• Communication with you We use your personal information to provide customer support to you, to respond to you, to deliver effective services to you, and to maintain our business relationship with you.
• Legal reasons We use your personal information to comply with applicable laws or respond to a valid legal process, including requests from law enforcement or government authorities, to investigate or participate in the preparation of civil litigation, potential or actual lawsuits, or other adversarial proceedings, and to enforce or investigate potential violations of our terms or policies.

How we disclose personal information

Under certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this privacy policy. Such circumstances may include:

• With Shopify, vendors, and other third parties who perform services on our behalf (e.g., IT management, payment processing, data analysis, customer support, cloud storage, fulfillment, and shipping).
• With business and marketing partners to provide marketing services and advertisements to you. For example, we use Shopify to support personalized ads on third-party services based on your online activity across various shop owners and websites. Our business and marketing partners will use your information in accordance with their own privacy statements. Depending on where you live, you may have the right to ask us not to share information about you to show you targeted ads and marketing based on your online activity across various shop owners and websites.
• When you request, ask us, or otherwise consent to us sharing certain information with third parties, for example, to send you products or through your use of social media widgets or login integrations.
• With our affiliates or otherwise within our corporate group.
• In connection with a business transaction such as a merger or bankruptcy, to comply with all applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce all applicable terms of service or policies, and to protect or defend the services, our rights, and the rights of our users or others.

SMS marketing

We offer SMS marketing as part of our services. When you choose to receive SMS messages from us, we collect and process your phone number and related information to send you marketing messages, order updates, and abandoned cart reminders.

How we use your information for SMS marketing:

• We use your phone number to send you messages about new products, promotions, and personalized offers.

• We may also send automated messages when you have added items to your shopping cart without completing your purchase (abandoned cart reminders).

• Our website uses cookies and similar technologies to track when a cart has been abandoned in order to send you relevant reminders via SMS.

Sharing of SMS data:

• SMS information, including your phone number and consent, is not shared with unrelated third parties.

• Text messages may be delivered through our SMS platform providers (e.g., Klaviyo) solely for the purpose of managing and delivering our SMS services.

Opt-out:
You can unsubscribe from SMS marketing at any time by following the instructions in the messages you receive or by contacting us directly using the contact information provided in this policy.

Relationship with Shopify

The services are hosted by Shopify, which collects and processes personal data about your access to and use of the services in order to provide and improve the services for you. Information you submit to the services is transferred to and shared with Shopify as well as third parties who may be located in countries other than where you live, for the purpose of delivering and improving the services for you. To protect, develop, and improve our business, we also use certain enhanced Shopify features that incorporate data and information from your interactions with our store, along with other store owners and Shopify. To provide these enhanced features, Shopify may use personal data collected about your interactions with our store, along with other store owners and Shopify. Under these circumstances, Shopify is responsible for processing your personal data, including responding to your requests to exercise your rights regarding the use of your personal data for these purposes. If you want to learn more about how Shopify uses your personal data and what rights you may have, you can visit Shopify's Consumer Privacy Policy. Depending on where you live, you may exercise certain rights regarding your personal data here Link to Shopify's Privacy Policy Portal.

Third-party websites and links

The services may contain links to websites or other online platforms operated by third parties. If you follow links to websites not affiliated with or controlled by us, you should read their privacy and security policies as well as other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such websites, including the accuracy, completeness, or reliability of information found on those websites. Information you provide in public or semi-public places, including information you share on third-party social networking platforms, may also be viewed by other users of the services and/or users of those third-party platforms without limitation regarding their use by us or a third party. Our inclusion of such links does not in itself imply any endorsement of the content on such platforms or their owners or operators, except as stated on the services.

Children's data

The services are not intended to be used by children, and we do not knowingly collect personal information from children under the age of majority in your jurisdiction. If you are a parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details below to request deletion. As of the effective date of this privacy policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined under applicable law) personal information about individuals under 16 years old.

Security and storage of your information

Please note that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." Additionally, the information you send to us may not be secure during transmission. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.

How long we retain your personal data depends on various factors, such as whether we need the information to maintain your account, provide services to you, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.

Your rights and choices

Depending on where you live, you may have some or all of the rights listed below regarding your personal data. However, these rights are not absolute, they only apply under certain circumstances, and in some cases, we may refuse your request to the extent permitted by law.

• Right to access/know You may have the right to request access to the personal data we hold about you.
• Right to delete You may have the right to request that we delete the personal data we hold about you.
• Right to correct You may have the right to request that we correct inaccurate personal data we hold about you.
• Right to data portability You may have the right to receive a copy of the personal data we hold about you and to request that we transfer it to a third party, under certain circumstances and with certain exceptions.
• Management of communication preferences We may send you promotional emails, and you can opt out of receiving these at any time by using the unsubscribe option found in our emails to you. If you opt out, we may still send you non-promotional emails, such as about your account or orders you have placed.

You can exercise any of these rights where indicated on the services or by contacting us using the contact details below. If you want to learn more about how Shopify uses your personal data and what rights you may have, including rights related to data processed by Shopify, you can visit https://privacy.shopify.com/da.

We will not discriminate against you for exercising these rights. We may need to verify your identity before we can process your requests, as permitted or required by applicable law. In accordance with applicable laws, you may appoint an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require the agent to provide proof that you have authorized them to act on your behalf, and we may ask you to verify your identity directly with us. We will respond to your request in a timely manner as required by applicable law.

Complaints

If you want to complain about how we process your personal data, please contact us using the contact details below. Depending on where you live, you may have the right to appeal our decision by contacting us using the contact details below or by submitting your complaint to your local data protection authority. For the EEA, you can find a list of the supervisory authorities responsible for data protection here.

International transfers

Please note that we may transfer, store, and process your personal data outside the country where you reside.

If we transfer your personal data outside the European Economic Area (EEA) or the United Kingdom, we will use recognized transfer mechanisms such as the European Commission’s standard contractual clauses or any equivalent contracts issued by the relevant competent authority in the UK, as applicable, unless the data transfer is to a country assessed to have an adequate level of protection.

Changes to this privacy policy

We may update this privacy policy from time to time, including to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will publish the revised privacy policy on this website, update the "Last updated" date, and notify you as required by applicable law.

Contact

If you have questions about our privacy practices or this privacy policy, or if you would like to exercise any of your rights, please call , send an email to contact@rennoa.eu. In accordance with applicable data protection laws, we are the data controller of your personal information.