Frequently Asked Questions
Here you will find answers to the questions we are most often asked — payment, delivery, and returns. If you have any doubts about the product itself, you can find a FAQ section directly on the product page. If you still can't find the answer, you are always welcome to contact us.
General information
Delivery & return
What payment options do you have?
We accept Visa, Dankort, and Mastercard as well as MobilePay and Anyday.
When will my order be shipped?
If you order before 1:30 PM on a weekday, we will ship your order the same day. If you order later, we will ship it the next weekday.
Are you a Danish company?
Yes, we are! Rennoa was created by two young Danish guys, and you can read more about us and our story here.
Can I change or cancel my order?
Yes. 30 minutes after you have placed your order, you can change it yourself via the order page, which you will receive by email or see immediately after purchase. Here you can update your address and contact information, as well as add or remove items. You can also cancel your order in the same place, or via our cancellation portal.
Do you offer a warranty on your products?
Yes, you get a 30-day guarantee on all our products, you can read more about it here.
How do I contact you?
Write to us at kontakt@rennoa.dk, and we will get back to you as soon as possible.
What does your 30-day guarantee mean?
This means you can use your product completely risk-free for 30 days. If you are not satisfied, you can return it and get a full refund — even if it has been used.
What is the cost of shipping?
Shipping is free for purchases over DKK 499, regardless of whether you choose DAO or GLS, and whether you choose delivery to a parcel shop or home delivery. For purchases under DKK 499:
- DAO Home Delivery: DKK 35.
- GLS Home Delivery: DKK 45.
Can I track my order?
Yes, as soon as your order is shipped, you will receive an email with a tracking number so you can follow the package all the way to your door.
What is the delivery time?
Answer
What should I do if my item is defective or damaged upon receipt?
Write to us at kontakt@rennoa.dk with pictures of the damage, and we will find a quick solution — either replacement or refund.
How does returns work?
Returning is easy and straightforward and can be initiated within 30 days from your order date via our Return Portal. Please note that a return label through us costs 50 DKK.
Where do you ship from?
We ship all orders from our own warehouse in Hals, Denmark, where we pack and dispatch orders every single day.
Am I covered if my package doesn't arrive?
Yes. As soon as your order has been dispatched, you'll receive a tracking number so you can easily follow your delivery. If, against all expectations, your package doesn't arrive, you'll of course receive either a full refund or a replacement shipment.